Missed Appointment Policy

We understand that situations can arise where you need to cancel or reschedule an appointment you have with us. We ask that you consider and value the time we have set aside for your appointment and give us more than 24 hours notice to cancel or reschedule an appointment. This allows for another patient to be seen and treated.

A missed appointment is defined as
a) an appointment that you do not show up for or
b) an appointment that you provide less than 24 hours notice to either cancel or reschedule this excludes COVID prescreening or
c) arrive more than 15 minutes late for your appointment time.

We endeavour to limit missed appointments by a series of reminder messages and we also attempt to fill any missed appointments with patients on our short notice lists.

A fee of $50 per 30 minutes of allocated chair time will be charged for Missed Appointments. If we are able to fill your allocated time slot with another patient/treatment we will waive this fee. Each and every missed appointment charge will be at the discretion of the Practice Manager.

Patients who have a history of multiple and regular missed appointments (3 or more) may be required to pre-pay for any appointments upon booking. This is also at the discretion of the Practice Manager.

We are a busy practice and ask that the time of our dentists, oral health therapists, hygienists and specialists is respected.

Any concerns or questions regarding this policy please contact The Tooth Company Practice Manager.